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Sebastian Kirsch: Blog » 2007 » July » 10

Sebastian Kirsch: Blog

Tuesday, 10 July 2007

Customer service in Eireann pt. 2

Filed under: — Sebastian Kirsch @ 22:51

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Since we’re already on the topic …

I am looking for a new lens for my digital SLR to replace the kit lens.

I looked around a couple of local shops, some told me that they didn’t carry Pentax lenses at all, while those that did quoted a price between 600€ and 650€. Just one of them had this lens for 490€. And since I am not one to pass up a 150€ price difference, I told them to order the lens for me. They took my order and told me that the lens would be there in seven days.

That was 7 weeks ago.

For the first four weeks, they steadfastly told me that the lens would be there “in two days". During this time, I was twice promised a call back to confirm this estimate. From the store manager. Personally. This time, for sure. I never got a call.

When I called them after four weeks, they told me that they had to order the lens, and that it would take nother two weeks to arrive. Those two weeks passed. I checked back into the store, and was again promised a call back.

This time, the call back actually happened. To inform me that this lens was actually a special order from Japan, and that they would only order it if I paid it in full, upfront.

No thanks. After keeping me on hold for seven weeks, I am certainly not going to give you any money. I’ll take my business elsewhere, preferably out of this country.

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